Refund policy
Refunds & Returns
At Sydney Mirrors, your satisfaction is our top priority. We are dedicated to ensuring that you love every mirror you purchase from us. Please review our policy below for details regarding returns, exchanges, and cancellations.
Change of mind: 30 days
If it's just not right for the space, we'll take it back within 30 days of collection or delivery.
You'll get a store credit valid for 12 months or an exchange rather than a refund to your card. The mirror needs to be unused, undamaged and in its original packaging. Getting it back to us is your cost, though we can collect it for a fee.
Change of mind scenarios as an example
- Doesn't suit the room, wrong colour, partner hates it
- Ordered the wrong one by mistake
- Too big or too small for the wall
To initiate a return request or for further assistance, please email us at sydneymirrors@gmail.com with your name, order number, pictures and a brief description of your inquiry.
Delivery within Sydney Mirrors Zones
Getting the mirror to you in one piece is our job. If it arrives damaged, we'll replace, repair or refund it.
Check it when it lands and send us a photo in 7 days if there's a problem. That helps us move quickly to replace.
Deliveries Outside Recommended Zones
If a customer elects to proceed with delivery outside of Sydney Mirrors recommended delivery zones, the order will be dispatched via a third-party courier service rather than our direct point-to-point delivery service. In such cases, the customer acknowledges and agrees that Sydney Mirrors will not be held liable for any loss, damage, or breakage that may occur during transit. The risks associated with non-zone deliveries are explained and accepted by the customer prior to dispatch.
Picking up yourself
Have a good look before you leave our showroom. Once it leaves with you, damage from your own transport and handling is on you. Anything already wrong when you collected it, including manufacturing faults, is still ours to fix.
Mirrors need to travel flat or upright, never on an angle or stacked under anything heavy.
Picking up yourself falls under the responsibility of the customer
Pre-orders, cancellations and storage
Cancelling a pre-order, or an order you've had second thoughts about, is treated as change of mind: store credit less the 15% and any storage or admin costs.
We'll hold a mirror free for two weekends, after that storage applies and we'll tell you before it starts. We won't resell a mirror you've paid for without writing to you first and giving you a fair chance to collect it.
Hanging it
Two proper screws or hooks into something solid in the wall. No chain, rope or wire. These are heavy pieces of glass and one coming off a wall will do real damage. Indoors only unless the listing says otherwise, as wind, rain and sun get into the backing or frame.
Once the mirror is with you we're not responsible for damage or injury from how it's handled or installed.
Our finishes vary
Wood frames vary in grain and colour. That's how they're made rather than a fault. If you want to see the actual piece first, come into the Botany showroom. If you bought in the showroom, whatever you could see at the time, or anything we pointed out, is what you've bought.
Contact
sydneymirrors@gmail.com 0406 620 435 48 Chegwyn St, Botany NSW 2019
By purchasing from Sydney Mirrors, you agree to the terms of this policy. We appreciate your business and are here to ensure your complete satisfaction.